Debt collection

What to do if a customer doesn't pay? Part 1

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Out-of-Court Payment Reminder

Unpaid invoices and services can quickly lead to financial problems, especially for small businesses, self-employed individuals, and service providers. Many customers pay late or only respond after receiving a reminder.

It is important to pursue claims early and correctly. A professional payment reminder often increases the likelihood that outstanding amounts will be paid more quickly.

Depending on the relationship, it often makes sense to send the customer a friendly payment reminder in advance, as any of us can occasionally overlook a bill or forget to pay. This should be based on the relationship with the customer and perhaps on how long the business relationship has existed.

What should a reminder look like?

A reminder should be clearly, objectively, and completely worded. The following are particularly important:

• complete details of the debtor and creditor
• invoice number and invoice date
• exact amount owed
• payment deadline
• notice that the payment is already overdue
• bank details
• consequences of non-payment

Even minor errors in the reminder or incomplete information can complicate subsequent steps.

How we support you

We assist you in drafting and preparing reminders and payment demands. Together, we ensure that claims are clearly documented and professionally asserted against the debtor.

Often, a solution can be found and payment secured out of court.

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